When using the Zendesk Sunshine Conversations channel you can accept file and image attachments from customers. This allows supporting use cases such as:
- Returns Automation
- Proof of Purchase Validation
- Product Documentation
Customers can upload file/images at any point in the conversation. These out of bound uploads are maintained in the conversation in Zendesk.
If you would like to accept a file/image upload at a certain point you case use the Zendesk Sunshine Conversations File Upload add on. What this does is wait for the user to upload a file and then progress the flow to the next step.
Example flow using the file upload:
File Parameters
After the user uploads you will have access to the following parameters:
| Parameter | Purpose |
| fileName | Name of the file uploaded by the customer |
| fileUrl | Media URL hosted by Zendesk |
| fileType | Mime type of the file uploaded by the customer |
For additional details about supported file types and sizes refer to Sunshine Conversations documentation
User Experience
Here is the conversation flow in action on Zendesk Sunshine Conversations web widget: