August 2022 Release Notes

Platform 

• Zendesk Connector
  • Adding documentation on the sample payload for each action types
  • Added actions:
    
    • See Macro Changes without applying to a ticket
    • Apply Macro to a ticket
• Add Ons
  • Language Detection for 100+ languages
  • Sentiment Detection
  • Spam Detection

Chatbots

• [Zendesk Sunshine Conversations] Added support for file/image uploads with a deeper integration into the conversation flow engine - Help Article
• Fixed rendering of bullet and numbered lists in article content
• Added ability to open articles in a new tab 

Guide

• Improved and simpler rich text editing experience
• Longer guide content now has a "Show More" button for improved user experience
• Improved look and feel of the content with a more consistent experience of copy/pasted content
• New Guide Type! Step by step guides are now in GA, allowing you to build experiences to walkthrough customers on simpler tasks
• Fixed! Step title truncation in guide transcript 

Automations

• Added page to view executions of webhooks with ability to view and filter into the following fields:
  
  • IP Address
  • Headers
  • Payload
  • Output
• Added ability to copy automation webhook URL from the Test modal
• Automation Payloads: Save payloads for the automation to use in future or for references