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August 2022 Release Notes
Platform
- Zendesk Connector
- Adding documentation on the sample payload for each action types
- Added actions:
- See Macro Changes without applying to a ticket
- Apply Macro to a ticket
- Add Ons
- Language Detection for 100+ languages
- Sentiment Detection
- Spam Detection
Chatbots
- [Zendesk Sunshine Conversations] Added support for file/image uploads with a deeper integration into the conversation flow engine - Help Article
- Fixed rendering of bullet and numbered lists in article content
- Added ability to open articles in a new tab
Guide
- Improved and simpler rich text editing experience
- Longer guide content now has a "Show More" button for improved user experience
- Improved look and feel of the content with a more consistent experience of copy/pasted content
- New Guide Type! Step by step guides are now in GA, allowing you to build experiences to walkthrough customers on simpler tasks
- Fixed! Step title truncation in guide transcript
Automations
- Added page to view executions of webhooks with ability to view and filter into the following fields:
- IP Address
- Headers
- Payload
- Output
- Added ability to copy automation webhook URL from the Test modal
- Automation Payloads: Save payloads for the automation to use in future or for references